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Install the plugin

1. Download the Zaffro ZIP from the download link in your email.
2. WordPress admin → Plugins → Add New → Upload Plugin.
3. Select the downloaded ZIP → "Install Now".
4. Click "Activate Plugin".

✅ If a "Zaffro" item appears in the left admin menu, the install succeeded.

Activate your license

1. WordPress admin → Zaffro → Settings.
2. Find the License section at the top.
3. Paste the key from your email (ZAFFRO-TRIAL-XXXX).
4. Click "Activate".

✅ The status turns to "Active" and shows your remaining trial days.

Store basics

WordPress admin → Zaffro → Settings, fill in the core fields:

Store name	The name of your shop (e.g. "Flower Shop").
AI agent name	What the customer sees (e.g. "Lily", "Sam", "Assistant").
Welcome message	The first line your agent says (e.g. "Hi! How can I help?").
Max discount (%)	How much you can generally allow (e.g. 10).

💡 Leave the AI mode on "Cloud (Zaffro server)" — no own API key required.

Finally, click "Save settings".

Customize the system prompt (recommended)

The system prompt tells the agent how to behave. The default is generic — it's worth tailoring it to your store:

1. The agent's personality (friendly, expert, playful?).
2. What it knows about your products (e.g. "Handmade ceramics, 3–5 day shipping").
3. What it should not promise (e.g. "Don't promise express shipping").

⚠️ Keep these variables in place: {{catalog}}, {{max_discount}}, {{date}}.

Per-product max discount

This protects you from the agent offering an unrealistic discount on a given product:

1. WordPress admin → Products → pick a product → Edit.
2. General tab → "AI max discount (%)" field.
3. Enter a number (e.g. 15 = max 15% on this product).
4. 0 → no haggling on this product. Empty → the store-wide setting applies.

Test it

1. Open your store front-end (in an incognito window, not the admin view).
2. The chat button 💬 appears in the bottom-right corner.
3. Click it and send a message (e.g. "Hi, I'm interested in product X").
4. Try haggling too — the agent gradually offers a discount and takes you to checkout in one click.

✅ If the agent replies and haggling works, you're all set.